We offer you as a customer a 30-day return policy for unused items, valid from the day you receive the order.
How do I make a return?
If you wish to return unwanted items by postal services, please send the items together with the Delivery Returns Form (enclosed with your order)within 30 days of the date on which you received the items, to the following address:
We suggest that the items are sent by either international priority registered post with your local post office or economy shipment, through UPS, DHL or EMS so that you can track your items. We also suggest that you retain the evidence of posting or proof of shipment and the tracking number until the purchase price has been refunded.
You are liable for paying the return delivery costs unless you are returning the items because they are faulty. You have a legal obligation to take reasonable care of the items while they are in your possession and will be responsible for the risk of damage during transport.
Damaged Package
If, on delivery, there is external damage or any anomaly in the packaging, the person receiving it should make this known on the delivery note or proof of delivery, by indicating “DAMAGED PACKAGING”. This is essential for the agency to accept the complaint.
What’s the cost for returning an item?
When making a return by postal services you are liable for paying the return delivery costs unless you are returning the items because they are faulty.